Shipping FAQ

What are your shipping rates?


Shipping is calculated by weight and is combined at checkout. Orders over $150 ship free. We ship via USPS.


How soon will my order ship?


For all ready-made items, your order will ship in 1-2 business days. For custom made Ecotopia Original items please allow 5 to 7 business days for creation (unless otherwise indicated on the product description).


Do you ship Internationally?


At this time, we only ship to the Continental U.S.


How will my my order be packaged?


We strive to ensure the most eco-friendly means of packaging your items. We use a combination of shredded, recyclable paper and corrugated paper wraps, recyclable and upcycled plastic bubble wrap, and recyclable plastic bubble mailers.


We also reuse packaging that comes in from our manufacturers, including boxes (only great quality, sturdy, reusable boxes), reused paper wraps and shreds, and reused foam peanuts. We don’t love those foam peanuts, but we’d rather reuse them to make sure your items arrive safely than dispose of them. When you receive foam peanuts, most local UPS stores will gladly take them off your hands to reuse again!

 

Where's my packing slip?

Your order will not include a packing slip unless specifically requested. We do this to cut down on unnecessary paper waste. A product invoice will be sent to you via email after you place your order and can be printed if needed. If you need your invoice resent to you, send us an email and we'll be happy to send it again.

 

Do you offer free local pickup?

We sure do!  Local pickup is available for Knoxville, TN for any products listed with the "Free Local Pickup" symbol.  Click HERE for details.

 

What if my order was damaged by the shipping carrier?

Please send us a photo of the shipping damage along with your email, so that we can promptly resolve the problem and get a new order shipped out to you.